1. PURPOSE
To create the general framework for the design, documentation, implementation, maintenance, and improvement of the CertRom management system in order to meet the strategic objectives regarding the quality of audit and certification services provided to clients.
2. SCOPE
The provisions of this policy apply within CertRom by:
- The top-level management of CertRom in setting strategic objectives for each process carried out within the management system;
- Process managers in designing the processes under their responsibility to ensure the achievement of the set strategic objectives;
- Every individual under CertRom’s control to improve their performance in carrying out the assigned activities within the management system.
3. POLICY
Through the documentation, implementation, and maintenance of a general management system in accordance with SR EN ISO/IEC 17021-1:2015 – “Conformity Assessment. Requirements for bodies providing audit and certification of management systems. Part 1: Requirements,” CertRom aims to demonstrate and provide confidence to all stakeholders in certification (certified clients, clients of certified clients, accreditation bodies, government authorities, non-governmental organizations, consumers, and other members of civil society) that the audit and certification services provided meet specified requirements.
The basis of the specific performance requirements of the management system applied by CertRom in its audit programs for certifying clients’ management systems is the application of the following principles:
- Impartiality in providing certification services to all applicants who wish to certify their management system, ensuring their confidence that the process is not influenced by other interests or parties;
- Competence of all personnel under its control (employees and collaborators) involved in the management and conduct of audits and certifications, using them only for activities for which they have demonstrated competence;
- Responsibility in applying audit procedures and making decisions regarding the certification of clients’ management systems;
- Openness regarding information related to its procedures, audit, and certification processes, and the certification status of any client;
- Confidentiality in relation to information received for evaluation to adequately assess compliance with certification requirements;
- Handling complaints and appeals appropriately, making reasonable efforts to resolve them in a timely and fair manner, reducing errors, omissions, or inappropriate conduct;
- Risk management, implemented through a risk management plan at all relevant levels and functions within the certification body, as part of its practices and processes.
4. OBJECTIVES
The strategic objectives of the policy on the quality of audit and certification services set by CertRom’s top management are:
- To obtain and maintain accreditation for the certification of management systems;
- To increase clients’ confidence in the quality of management system audit and certification services;
- To continuously develop the competence of personnel under its control and raise awareness of their importance in ensuring service quality;
- To continuously improve audit and certification activities for management systems;
- To develop methods of promoting CertRom’s certification services;
- To strengthen the position in the market as a certification body for management systems;
- To expand the client portfolio.
5. COMMITMENT
As the General Director of CERTROM S.R.L., I request all personnel to act in accordance with these principles to develop and implement the quality management system for audit and certification services and continuously improve its effectiveness in delivering high-performance services.
To achieve the declared policy and set objectives, I commit to:
- Communicating within the organization the importance of adhering to principles that ensure confidence in the audit and certification services provided to clients and ensuring their application in all activities;
- Periodically reviewing this policy to ensure its continued adequacy;
- Setting annual quality objectives for audit and certification services that enable the fulfillment of the organization’s strategic objectives;
- Allocating all necessary resources to maintain and improve the performance of the implemented management system, as well as to achieve the declared objectives.
General Director
DINU Laurențiu-Mihai
- PO-01 Impartiality policy
- PO-02 Certification mark management policy
- PO-03 Policy on suspension, limitation and withdrawal of certification
- PO-04 Record keeping policy
- PO-05 Policy on the management of extraordinary events or circumstances
- PO-06 Policy on the responsibility and authority of the certification decision
- PO-07 Policy on Personnel Competence
- PO-08 Policy on Ensuring Access to Information
- PO-09 Policy on Confidentiality
- PO-10 Call Handling Policy